Cleaning Up My Act

Monday, August 15, 2011

You ever see that Criminal Minds where Giddeon adjusts the clock in the terrorist's cell in order to reveal the location of a bomb?

We are doing that with Ethan's clock in order to get him to stay in bed an extra 10 minutes.
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So.....

Comedians can't take a joke. For the first time that I know of someone has defriended me on facebook and unfollowed me on twitter.
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Ethanator

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Saturday, July 02, 2011

Favourite quote

"it's better to be tried by 12 than carried by 6".

Those are words to live by.
www.brianhopecomedy.com

Tuesday, June 28, 2011

Dear Beer,

We've known eachother for 15 or 16 years. You've been with me through the best of times, the worst of times, the regular of times, the most boring of times.

You helped me make rash decisions on whether I wanted McDonald's at 2am. You always wanted it so I always gave it to you. I don't know why you always wanted a Junior Chicken, a Double Cheeseburger with no pickles and a chocolate shake - but you did.

You've been with me throughout all celebrations in my adult life. Like when I got married. When I heard Kathleen was pregnant. When the Sens made it to the Cup Finals. When I was forced to watch soccer.

But Beer, you haven't been very good to me. I gained a lot of weight when I was with you and I didn't appreciate that. You did it while I was laughing and having a good time so I didn't notice. Not until someone mistook me for one of my buddies who is much bigger than me - and that did it.

That was 3 years ago beer - and while I worked really hard in losing the weight that you gave me I have now reached a plateau. I've lost over 40 pounds and I need to lose 10 more pounds - JUST 10 - but you won't let me do it. You keep saying "Hey - let's go out and get some wings!" - and I would succumb to your peer pressure.

But not anymore Beer. Not anymore.

I've been without you for over 6 weeks now and I'm not coming back. I originally said that I wanted to be away from you for a year - but I'm just leaving you for good. And no, I'm not going to start cheating on you with Rum - I don't drink those drinks. You were my one and only.

Please change your Facebook status from "It's Complicated" to "Single" as I ain't coming back.

And yes, I'll be writing Crack an e-mail in the next few months.

Monday, May 30, 2011

IMG00276-20110530-1006.jpg

www.brianhopecomedy.com

Day 15

No beer. And someone has "borrowed" a punchline to one of my bits. Wrong week to do that.
www.brianhopecomedy.com

Thursday, May 26, 2011

Ethan's best quote to date - this was on May 4th:

‎"Daddy, can I wake Mommy up at 6am so she can play with my Woody?" - Ethan Hope, 5:15 AM and referencing his doll from Toy Story.

Wednesday, May 18, 2011

Day 3 of no smoking

And no drinking. The only reason I am cutting out alcohol as typically when you try and quit smoking you gain weight. So I might as well stay away from beer for a while.

So if you see me eating McDonald's with a beer and a smoke then you may be witnessing a full meltdown.
www.brianhopecomedy.com

My boy this morning

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Breakfast

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Tuesday, May 10, 2011

So

May 11, 2011

I am quitting alcohol for one year. I will pretend I am pregnant. Hopefully I won't look it.

I am keeping one Labatt Blue in my fridge and I will keep it one year to this day. I assume beer gets better with age.
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Thursday, May 05, 2011

My letter to Bell Canada this morning - luckily I did not write this yesterday when it actually happened.


To Whom It May Concern,

I doubt this e-mail will actually reach management but I thought I would give it a shot anyway.

I had a simple request – so I thought. I did not realize that in the history of Bell this had never been asked so I do understand the confusion that happened with my phone line.

Here is the gist of the situation:

I have two phone lines. To really simplify the situation – I have one phone line upstairs (home phone) and one phone line downstairs (business) in my office. To REALLY simplify this – let’s call my home line “Jack 1” and my business line “Jack 2”.

I called Bell the week of April 20th to see if I could cancel Jack 1. We don’t use that one as we have cell phones so we thought we would be smart economically and cancel the upstairs line. I said specifically on that call that I want Jack 2 to stay where it is. It is my business line so I need it in my office.

Easy, right? The person assured me that they would flip a switch in 6 days and the job would be done. Excellent – easiest call I have ever made, right?

April 27th – Jack 1 is canceled - which is what I wanted. Jack 2 – moved to Jack 1 – which is exactly what I didn’t want. SURPRISE!

We only found this out because my wife picked up a ringing phone upstairs (because really, who would not pick up a ringing phone) only to find out that it was a client of mine. Oh – and by the way – trying to make an excuse to my client saying my secretary needs to learn how to properly answer the phone gets me in trouble with my wife too. So Bell also assisted me in sleeping on the couch for an evening.

Now I have no working phone in my office and my work phone is ringing upstairs. Jack 2 has no dial tone.

I called Bell on Friday, April 29th. I had a great conversation with a Bell rep and he understood my situation so I thought. We spoke for 25 minutes. He kept on saying “What were they thinking? Why would they do EXTRA work to switch your phone lines?” I could not answer that. I just said I wanted the phone line in Jack 2.

We laughed, we cried, and then he said they would flip a switch by Tuesday to get everything sorted out. Good – I hung up the phone and cried again watching the Royal Wedding. Joyous! Oh – and for future calls – please speak to your employees about lingo. Don’t say “flip a switch” – make it more wordy so it sounds more difficult than it actually is. Maybe just say “the ‘communications lab’ will have this ready for you”. Just a suggestion of course.

Fast forward to yesterday – May 4th.

If you DO record the conversations please have a listen to this one. You might want to get some popcorn.

I call up – gave my number and started to explain my situation. He lets me know that I shouldn’t worry – the repair was done on Friday. I’m calling from the phone in question – it is clearly not done.

He then asked me if I had tried calling my own phone. So – by him asking me this I clearly knew he had no clue what I was talking about. Maybe it was his first day, maybe he decided to go against the norm and not use a computer – but he did not know my issue.

Yet – when I started to re-explain my situation he said “I know the situation”. To which I replied, “REALLY? OK, tell me my situation”. To which he replied, “I don’t know the situation”.

That was three seconds of my life wasted right there.

I then tried as best as I could to re-explain – and this is partly my fault as I did call just before noon and I’m sure he just wanted to go to lunch. I personally thought he had already but that’s a different story altogether.

Me: “I just want my phone number to be in Jack 2”.

Bell: “That’s a $99 fee”.

Me: “Why?”

Bell: “We have to send a technician out”.

Me: “So you’re telling me…..I made a request to cancel Jack 1. I asked specifically for Jack 2 to stay where it is. Bell moved it. And now I have to pay?”

Bell: “Yes – because we have to send a technician out. It’s a $99 fee”.

Me: “I was not told of this before. Why do I have to pay because you screwed up? I want to speak to someone else. Your supervisor.”

Bell: “He will tell you the same thing - $99 technician fee”.

Me: “Transfer me to your supervisor”.

Now – mind you – I guess if this person excelled at anything it was learning about the $99 fee. I give him an A for that.

On your website under How Does Bell Commit To Their Customers it says:

“We will strive to ensure that pricing information is presented clearly”.

Let’s give him an A+!

Although – the next line on your website says:

“We will be helpful and courteous in your dealings with us”

He receives an F for customer service, listening, empathizing and solving issues. But he does know that fee so if you do happen to speak to him – please start off positively by saying “Hey, the customer mentioned that you knew about our technician fee”.

He finally transfers me. Not to his supervisor of course – that would be what I asked for and clearly I was not getting what I asked for today.

He put me through to Bell Repair – which is what I wanted. I told the new guy my situation – and I said the words I KNEW I shouldn’t have said. I said my “business line” – the guy was very happy to transfer me to “Business Repair”. I let him know that they would not help me – I am not a business. He said that he would transfer me.

Now I’m with “Business Repair”. And I must say (and gee – I really hope you’re listening to all of this from the recorded conversation!) that the phone line on his end was absolutely terrible. I call Bell Canada and some of your guys are using the Magic Jack. Wonderful! Who knows – maybe he’s waiting for someone to flip a switch for his new phone line too.

As expected – the “Business Repair” said they could not help me as I am a residential line. I let him know that I knew that and then we cried again. I got transferred back.

To make a long story less long – I think I was finally helped. The person I spoke to said she would waive the technician fee. I think she expected me to jump for joy at this gracious news but to be honest – as soon as I heard about the $99 fee I knew I wasn’t paying it. They are sending out a technician on Tuesday May 10th – approximately 3 weeks after my original request to put the phone line back to where it originally was.

The total time for this one call is 1 hour and 1 minute. I hope you enjoyed listening to the call – it was a whole lotta fun on my end.

I’ll be canceling my phone and internet service at the end of the month – and yes, we will keep our cable as we signed a two year contract and frankly I have not had any problems with my cable.

If you have any questions please feel free to call me at 613-544-6726. It may ring a few times before I answer as I have to run up the stairs to get it.

Best Regards,

Brian

Brian Hope
Business Development Sales Manager
******************
613-544-6726

Saturday, April 09, 2011

Boston Pizza's pizza slogan should be "It seems like a good idea at the time". Just feeling fantastic this morning. I'm in Toronto - I took the MEGABUS to Toronto from Kingston. I really don't like the bus - but the train was $140 and this was $36. My logic kicked in and said "I could save $100 if I take the bus". And that seems great until I actually get on the bus. I would have paid $500 to take any mode of transportation. The guy next to me was a student who decided to do work for the whole trip. He's right-handed so he kept elbowing me as he wrote. I was thinking of punching him but then it would have been awkward for the remainder of the three hours. I got here on Wednesday and performed for Marriott associates at a hotel at Yonge and Bloor. Easily one of the best shows of my life. After the show my buddy Chris and I headed out to Dakota Tavern to see a Stones coverband which was pretty cool. I got a text while we were there saying that a bunch of people from the show went into the elevator and got stuck in there for over an hour. THAT'S why I take the stairs. I'm not sure what happened for the rest of the evening but we wound up at Fran's Restaurant at 2:30am. The health kick is being slightly delayed. Thursday - my former fabulous neighbor Rhonda got me free tickets to the Jays game. I got 4 tickets so I gave them out to a few guys who I apparently didn't tell that the tickets were free. All of them brought money for the tickets. Yes, it did go through my head that if I took this money it would justify me buying a train ticket back to Kingston. But I couldn't do it. I got a beer and a hot dog at the game. $19.00. Thank you for that Toronto. Thursday and Friday were shows at Absolute Comedy on Yonge Street and I'm here until Sunday.

Monday, March 21, 2011

Jaden is just over a month old now and she's slowly adjusting to sleep through the night. Right now she's sleeping from about 11pm until 6am so it is a start. I'm getting a lot more sleep than Kathleen but I'm still not getting much. Da baby has started to smile now so that's great - she's doing a little something new every day which is awesome.

Off to Brockville on Thursday and that's it for comedy this week. I said that I would take March off to stay home with Jaden and Kathleen so I've done pretty good by only doing 3 shows.

Monday, March 14, 2011

Shows coming up:

March 24 - Brockville

April 7-10 - Absolute Comedy Toronto

April 26-May 1 - Absolute Comedy Ottawa

June 18 - some place near Bobcaygeon - that's right - it's so remote that Bobcaygeon is the reference point

June 23-25 - Cottage Comedy Festival